FAQs

FloSure is Northern Ireland’s leading provider of innovative leak prevention technology. We focus on protecting homes and businesses from the costly and disruptive impact of water leaks by offering and installing the GROHE Smart Sense Water Controller. This advanced system helps prevent water damage and offers peace of mind. Our partnerships with top insurers also provide valuable insurance discounts and enhanced property protection.

FloSure partners with leading insurers to offer our customers valuable insurance discounts when they install the GROHE Smart Sense Water Controller. This collaboration not only enhances your property protection but also helps reduce your insurance premiums.

After installing your GROHE Smart Sense Water Controller, FloSure offers ongoing support through our Support Assist package. This package helps you stay protected against potential water damage, providing continuous peace of mind. You can purchase this package at the same time as your system installation.

To get started, you can either use our Quote Now button on the website to receive an insurance quote for your property immediately or use our Contact Form. We will guide you through the installation process of the GROHE Smart Sense Water Controller and discuss how you can benefit from our services.

FloSure operates throughout Northern Ireland and Ireland. If you are unsure whether we serve your specific area, please reach out to us via our Contact Form for more information.

The GROHE Sense Guard Smart Water Controller is an advanced leak detection solution designed to monitor your water system, detect leaks, and protect your home from potential water damage. It continuously tracks water usage, can automatically shut off the water supply if a leak is detected, and provides alerts through the GROHE Sense app.

The GROHE Sense Guard monitors your water system 24/7, detecting any unusual activity or leaks. If a problem is detected, it can automatically shut off your water supply and send an alert to your smartphone via the GROHE Sense app. This helps prevent water damage and ensures your home remains safe.

Key features include continuous water usage monitoring, leak detection, automatic water shut-off, real-time alerts through the GROHE Sense app, and remote control of the water supply.

Yes, the GROHE Sense app allows you to monitor multiple GROHE Sense Guards if you have them installed in different locations within your property. Each device can be managed separately through the app.

The GROHE Sense Guard requires minimal maintenance. Regular checks to ensure the device is functioning correctly and following any annual service reminders provided through the Support Assist Package are recommended.

If the GROHE Sense Guard detects a leak, it will send an alert to the GROHE Sense app and, if configured, automatically shut off the water supply to prevent damage. Contact FloSure through your Support Assist Package, and we will organise an approved plumber to address the issue.

The GROHE Sense Guard operates on mains electricity. It does not require batteries.

The GROHE Sense Guard comes with a standard 5-year warranty, covering manufacturing defects and functional issues. For detailed warranty terms and conditions, refer to the warranty documentation provided with your device.

Firmware updates are typically managed through the GROHE Sense app. Ensure that the app is up-to-date, and the device will receive updates automatically as needed.

Yes, the GROHE Sense Guard can be used with older plumbing systems. It is advisable to consult with FloSure to ensure compatibility with old or unique systems.

The GROHE Sense Guard is primarily designed for residential use. For commercial applications, consult with FloSure to determine suitability and get guidance on installation and support.

To reset the GROHE Sense Guard, follow the reset instructions in the user manual or through the GROHE Ondus app. If issues persist, contact FloSure, and we will assist you in resolving the problem.

If the GROHE Sense Guard itself is leaking, turn off the mains water supply immediately and contact FloSure through your Support Assist Package. We will arrange for an approved plumber to address the issue.

Relocating the GROHE Sense Guard requires professional help. Contact FloSure through your Support Assist Package, and we will coordinate with an approved plumber to handle the relocation process to ensure proper installation and functionality.

Use the “Forgot Password” option in the app to reset your password.

The GROHE Sense Guard will continue to monitor your water system and automatically shut off the water in the event of a detected leak. However, you won’t receive alerts or be able to control the system remotely via the GROHE Sense app until Wi-Fi is restored.

Yes, follow the reset instructions in the user manual or GROHE Sense app.

Update the Wi-Fi settings in the GROHE Sense app and contact FloSure if you need help.

Yes, a smartphone with the GROHE Sense app installed is needed for full functionality.

In the event of a power outage, the GROHE Sense Guard will not be able to detect leaks or shut off the water, as it relies on mains electricity to function. Once power is restored, the device will resume its normal operation. For full protection, it’s advisable to have alternative power solutions, such as backup generators, in place if you experience frequent outages.

The Support Assist package includes unlimited expert advice, priority scheduling for service needs, and annual Service reminders. It is designed to keep your GROHE Smart Sense Water Controller and GROHE Sense Sensors in optimal condition, ensuring the long-term performance of your leak detection system.

For any support or issues with your GROHE Sense Guard, contact FloSure through the contact details provided in your Support Assist Package. We will organise an approved plumber to assist with any problems.

Contact FloSure through your Support Assist Package, and we will arrange for an approved plumber to perform the necessary Service or repairs.

You will receive a renewal notice before the end of your initial coverage period. Renewal of the package is optional and will be billed annually. Renewal fees may vary based on current pricing.

You may cancel the Support Assist Package within the 14-day cooling-off period after signing the agreement. After this period, the package is non-cancellable. For cancellations or issues, contact FloSure as outlined in your agreement.

CHECK: Ensure that your Wi-Fi network is active and within range of the GROHE Sense Guard.

SOLUTION: Restart your router and try reconnecting. If the issue persists, contact FloSure for further assistance.

CHECK: Ensure that your smartphone is connected to the internet and the GROHE Sense app is up to date.

SOLUTION: Restart the app and your smartphone. If the problem continues, try reinstalling the app. Contact FloSure if needed.

CHECK: Inspect for any sources of vibration or movement near the device that might trigger false alarms.

SOLUTION: Move the device if it is near sources of vibration or other equipment that may interfere. If false alarms continue, contact FloSure for a diagnostic.

CHECK: Confirm that the device is properly connected to mains electricity.

SOLUTION: If the device’s LED indicators are off, check the power connection and circuit breaker. Contact FloSure if the problem persists.

CHECK: Verify that app notifications are enabled on your smartphone.

SOLUTION: Go to your phone’s notification settings and ensure notifications for the GROHE Sense app are turned on. Re-sync the app with the device. If issues continue, contact FloSure.

CHECK: Ensure that the device’s sensors are clean and unobstructed.

SOLUTION: Clean the sensors and check for any obstructions. Contact FloSure if detection issues persist.

CHECK: Verify that there are no power issues or outages affecting the device.

SOLUTION: If the device shuts down unexpectedly, ensure a stable power supply. If the problem continues, contact FloSure to check for hardware issues.

CHECK: Refer to the user manual for specific error codes or messages.

SOLUTION: Follow the troubleshooting steps provided in the manual for the specific error. Contact FloSure for further assistance if needed.

CHECK: Ensure that the device’s sensors are clean and unobstructed.

SOLUTION: Clean the sensors and check for any obstructions. If detection issues persist, contact FloSure.

CHECK: Confirm that the device is connected to mains electricity and not relying on backup battery power.

SOLUTION: If a battery warning appears, contact FloSure for clarification and assistance. If necessary, an approved plumber will inspect the device.

CHECK: Ensure that your device is connected to a stable internet connection.

SOLUTION: Restart your router and try reconnecting. If the problem continues, contact FloSure for support.

CHECK: Confirm that all installation steps were followed as per the manual.

SOLUTION: Review the installation guide and ensure all connections are secure. Contact FloSure if you suspect installation errors.